Hello @carlie__
Thanks for getting in touch with us here at Roku.
Have you tried checking your Spam folder as well as doing a search in your email? Customers have reported finding the activation email when performing those steps. We would also recommend trying to send the activation information to an alternate email address, the activation email link does not have to be sent to your Roku account email address.
For full information on this, you can take a look at this link: How to activate or link your Roku® streaming device | Official Roku Support
Please keep us posted and we can see what other troubleshooting steps we can provide.
Regards,
Karla
