Hi Community users,
Thanks for the posts in the Roku Community regarding the RDIO screen appearing on your Roku TV.
We would be more than happy to look further into this issue, but we will need more details. Can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
- screenshot of the issue occurring on screen
- have you tried using the Roku mobile app as a remote to see if the issue still occurs
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back your responses.
Roku Community Moderator