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Cyngal77
Level 7

my Roku TV is stuck on RDIO, unable to access anything

my ROKU TV is stuck on RDIO. I can't access home screen, *settings, back button,etc 

My TV will even turn on by itself and stay on the RDIO app. What now?

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7 REPLIES 7\
AvsGunnar
Community Streaming Expert

Re: my Roku TV is stuck on RDIO, unable to access anything

Unplug the Rokutv for about 30 seconds.  Plug back in, should cause reboot.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Visitor45763
Level 14

Re: my Roku TV is stuck on RDIO, unable to access anything

@Cyngal77 , if unplugging didn't work, you might try unplugging and holding the power button for a minute. That can drain stored electricity that might remain for awhile (capacitors?).

If that doesn't do it, you might try the so-called "cache clear":

Hit HOME 5 times.
UP once.
REWIND twice.
FAST FORWARD twice. (Clears cache & tv reboots itself. Be patient. It takes 2-3 minutes for the tv to go black, and come back on)

That really does fix problems when nothing else does (but, not always, and sometimes not even for the same problem). It's more than a restart. 

There is a pinhole factory reset in the back. you could try that if none of the above works. If I were you, I would tell the initial setup I don't have internet. See what happens with that lightweight version of the software. If it behaves itself, then go to settings>network to create a network create the connection. Maybe it will still behave. If not, then you know more about what's happening.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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Mpb1985
Level 7

Re: my Roku TV is stuck on RDIO, unable to access anything

This just started happening to me too, and none of the above suggestions are working. What should I do?

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RokuDanny-R
Roku Employee
Roku Employee

Re: my Roku TV is stuck on RDIO, unable to access anything

@Mpb1985

Thanks for the post.

We would recommend trying to unplug your TV for 10-15 minutes and then plugging it back in to see if that resolves the issue you are seeing.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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John40
Level 7

Re: my Roku TV is stuck on RDIO, unable to access anything

I don't even know how I got onto RDIO on the first place but nothing is working. I just did a factory reset and it came back to RDIO. Help

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Magetress
Level 7

Re: my Roku TV is stuck on RDIO, unable to access anything

This just started happening to me. Tried everything including it leaving it unplugged overnight. Nothing has changed still on rdio 

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RokuDanny-R
Roku Employee
Roku Employee

Re: my Roku TV is stuck on RDIO, unable to access anything

@Magetress

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve? Can you provide us with a screenshot of what you are seeing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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