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kitten9875
Level 8

how do i get rid of the thing in the top left corner of Roku TV

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there is a is like a thing telling me what roku can do and stuffs and it pops up every 2-3 minutes or so without you touching the remote - i also could have set it up wrong though 

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Strega
Level 14

Re: how do i get rid of the thing in the top left corner

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Is this a separate Roku or a TV?  A lot of TVs have a "store mode" or "demo mode" to show the TV off to potential buyers.

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makaiguy
Level 21

Re: how do i get rid of the thing in the top left corner

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For anyone reading this and looking for help with a similar problem:

Roku TVs have a store/demo mode that can be selected during initial set up. There is no provision in the user interface to change this later. To get out of store mode you have to do a factory reset (Settings > System > Advanced system settings > Factory reset) and set up again from scratch. When asked, select home use instead of store/demo.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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8 Replies
boogernose
Level 18

Re: how do i get rid of the thing in the top left corner

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what does it say?

try Setting/Accessibility>> I basically have everything turned off like captions and Audio guide

Are you pressing the microphone button on the remote? just press it again..

---A problem clearly stated is a problem half solved---.
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kitten9875
Level 8

Re: how do i get rid of the thing in the top left corner

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thank you for the suggestion i tried it and it didn't work

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Strega
Level 14

Re: how do i get rid of the thing in the top left corner

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Is this a separate Roku or a TV?  A lot of TVs have a "store mode" or "demo mode" to show the TV off to potential buyers.

View solution in original post

boogernose
Level 18

Re: how do i get rid of the thing in the top left corner

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still hasn't told us what it says.

---A problem clearly stated is a problem half solved---.
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kitten9875
Level 8

Re: how do i get rid of the thing in the top left corner

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it's like what you would see in the stores 

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kitten9875
Level 8

Re: how do i get rid of the thing in the top left corner

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this is a tv i am thinking of factory reset to see if the i had set it up the wrong way because my sister haves the same tv and it didn't happen to her as far as i know

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kitten9875
Level 8

Re: how do i get rid of the thing in the top left corner

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ok turns out that i had set it up wrong and i did do a factory reset for every thing and i don't have the problem any more

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makaiguy
Level 21

Re: how do i get rid of the thing in the top left corner

Jump to solution
For anyone reading this and looking for help with a similar problem:

Roku TVs have a store/demo mode that can be selected during initial set up. There is no provision in the user interface to change this later. To get out of store mode you have to do a factory reset (Settings > System > Advanced system settings > Factory reset) and set up again from scratch. When asked, select home use instead of store/demo.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post