Discussions

[shane67]

My Roku TV keep losing sound. Video works fine. I'm not using remote speakers, just the TV stereo. The only thing that fixes it is to turn off the TV and reset the modem. It's happening more and more frequently. It's not an internet issue, as none of my other devices are effected.

[RokuDanny-R]

@shane67 

Thanks for the post.

Can you please provide us with more information regarding this issue? Is this issue happening when you are watching a specific channel or does it happen on all channels? Does it happen on specific content or anything that you watch?

With more information, we will be able to assist you further.

Thanks,
Danny

[shane67]

It happens on all channels, for anything I'm trying to watch.

[RokuDanny-R]

@shane67 

Thanks for the update.

Can you please provide us with more information?

-What is the Roku TV serial number?
-What is the Roku TV OS version?
-When was the last time you were not experiencing this issue?
-Please provide us with specific channel and content titles that you are experiencing this issue.

Most of this information can be found in Settings > System > About.

Once I have that information, I will be able to pass it along to the appropriate team.

Thanks,
Danny

[shane67]

Model # is 40s325

Not sure what the OS version is.

It started occurring about a year ago but only recently got worse.

As I said before, it occurs for all channels, all programs, etc. Sound goes completely out.

[RLB1]

I’m having the same problem. Every time I turn it on I have the problem. I just bought this tv 2-3 months ago

[Happygonatty]

Also having this issue!

Anytime a show goes to a new episode, I have to go to the options menu, turn leveling off then back on or else I won’t have sound.

This is annoying to do for a show that has SEVERAL episodes on Netflix 😢

I just purchased this tv March2020 and it’s June 2020.

[Parris1Girl · Accepted solution]

I had the exact same problems and finally FOUND THE SOLUTION!!

Do a SYSTEM RESTART!!

MINE IS NOW FIXED!! YAAAAY

[knd7341]

Hi! My Roku is loosing sound as well. In order to get it back I have to completely restart Roku and go back into what I was watching. Very annoying!!!  What is the fix?

[RLB1]

I keep unplugging it. I’ve tried to reach someone at Walmart,  they never called back. It’s an Onn tv and I’ve never had one before, I think it’s a poorly manufactured Tv. I’ve left it on while I cooked dinner and it’s got broken sound now.