Discussions

[autumn87]

I have the roku wireless soundbar and this morning the audio was crackling. It made the sound blown out and crackling. This is the second time that this has happen and it starts happening a few months later. The only temporary fix that I have for it is a system restart.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @autumn87!

We understand how frustrating this situation could be, and we'd like to be able to give you the assistance you need. 

To assist us with the investigation, please provide all the required information below.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us for more updates. 

Thanks,
Emman

[autumn87]

Roku device model: Hisense 6series-58

Serial Number: X01900RN9F35

Device ID: S08C642N9F35

Software Version: 14.1

Tracker ID: 35-488-084

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @autumn87!

We appreciate your effort to supply all these details. Rest assured that the appropriate Roku team will know this, and thanks for your cooperation and understanding as we work to resolve the issue.

In the meantime, we would also like to request the Soundbar's device details; you can find them in the physical body of the device to help us accurately investigate this matter.

Please keep us posted.

Thanks,
Emman