Forum Discussion

TessieC68's avatar
TessieC68
Reel Rookie
2 years ago

Why is my tcl Roku TV not letting me exit an app

So, on the bottom of our Roku TV it has the max launch or cancel.  I hit cancel, and it will go back to the home page n right back to the max launch on bottom of TV.  Why is it doing that and what can I do?  I've turned TV off n on and it still does it

 

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Do you have an HBO button on your remote?  Is it stuck?  Does it stop happening if you take the batteries out of the remote (assuming it's not a rechargeable remote)?

    • TessieC68's avatar
      TessieC68
      Reel Rookie

      No hbo button and I've turned TV off and unplugged  turned back on.  Same thing.  Replaced batteries in remote. Same

       

      • renojim's avatar
        renojim
        Community Streaming Expert

        The next thing to try (if you can) is to use the Roku app on a phone or tablet.  Take the batteries out of the remote and leave them out.  Use the app as a remote and see if it still happens.  If it doesn't, then the remote is faulty.

        Roku Mobile App - Free for iOS® or Android™ | Roku