Discussions

[honilvin]

I have the 1 touch play setting on I have the same setting on the other Roku TV the other TV doesn't turn on by itself. I have this setting on for my Switch to be able to turn the tv on using joy cons. I have fast TV start on for thd Switch.

[RokuJanadeeK]

Hi @honilvin,

Thanks for bringing this to our attention.

We understand and share your sentiments. We'd be glad to look into this.

May we know the following details?

1. When did the issue start?
2. What troubleshooting steps have you taken so far?
3. What specific Roku device is affected?

In the meantime, we recommend restarting by going to Settings > System > Power (skip if the option is unavailable) > Restart.

If the issue is persistent, please let us know.

All the best,
Janadee