I have a 4802X. It has a white light, and when I turn on the TV, the LED turns on, flashes four times, and then turns off. Typically, in a product manual, there is a troubleshooting section at the end of the manual. If the product has LEDs, there will be a chart with three columns. The first column on the far left is for the Conditions (LED states), the center column is for Possible Causes, and the far right column is for Corrective Actions/Comments. This information is helpful for all of us and would save us a lot of time (and money) if this information was available for all your products. The fact that I have to tell this to a company that has been around for 20+ years with sales of $3bn+ a year is beyond me.
I’m sorry, Nimfa. My frustration is directed toward your company’s leadership and not you. Thanks for reaching out to try to help me.