Hi @4500,
Welcome to the Roku Community.
We'd like to know more about how we can help. Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What Roku device do you own, a TV or Streaming device? Do you receive this message on your screen? If so, kindly send us here a screenshot of the display message.
With more detailed information, we will be able to assist you further.
Regards,
Nimfa