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kaiyuechen
Level 7

What to do when there’s an error 008

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TCL 50S535 system update error 008

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RokuDanny-R
Roku Employee
Roku Employee

Re: What to do when there’s an error 008

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Hi everyone,

Thanks for the posts.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: What to do when there’s an error 008

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@kaiyuechen 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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75s535
Level 7

What dose “Error 008” really mean?

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DCE3F1B6-49B8-4139-9B1B-51B8088F4F98.jpeg

Yesterday I performed factory reset on my TCL Roku TV 75S535. Then it won’t active or update anymore. Before that I was using Netflix and YouTube so I think my network works just fine. I tried WiFi and RJ45 but they all get the same result “Error 008”

Is some thing wrong with Roku servers?

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Cumbeesgirl
Level 7

Re: What to do when there’s an error 008

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Trouble shooting solutions don’t help at all.

Is the system down?

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Kristy1979
Level 7

Re: What dose “Error 008” really mean?

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Did you figure it out mine is doing the same thing 

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Jill1
Level 7

Re: What dose “Error 008” really mean?

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I'm getting the same thing. 

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Mitstott
Level 9

Re: What dose “Error 008” really mean?

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Mine isnt the same but reading alot of peoples problems, and mine own, it's time to face the possibility of 86ing the roku dudes.

People's wifi is simply disafreaknpearing.

 

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Fefe2990
Level 7

Re: What to do when there’s an error 008

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I am having the same issue and even contacted through chat regarding this issue. They have to email me back due to not knowing what the problem is. Hope it gets figured out. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: What to do when there’s an error 008

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@Cumbeesgirl @Fefe2990 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can resolve the issue you are seeing. Then once your Roku TV has been setup, try switching back to your home wireless network to see if you are still experiencing the issue.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sibyld1
Level 7

Re: What dose “Error 008” really mean?

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I saw that on my 55S20 TCL Roku TV as well, and when we tried to do a firmware update on tvupdate.roku.com it actually told me that it was an Unrecognizeable Model.

I'm thinking Roku just didn't update their database here or something. Just waiting on the manufacturer who said "they (and Roku) were aware of this and working on a resolution". Just gotta play the waiting game then.

Will send an update to this once they do get back to me.