Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kaiyuechen
Newbie

What to do when there’s an error 008

Jump to solution

TCL 50S535 system update error 008

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: What to do when there’s an error 008

Jump to solution

Hi everyone,

Thanks for the posts.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
23 REPLIES 23
RokuDanny-R
Retired Moderator

Re: What to do when there’s an error 008

Jump to solution

@kaiyuechen 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
75s535
Newbie

What dose “Error 008” really mean?

Jump to solution

DCE3F1B6-49B8-4139-9B1B-51B8088F4F98.jpeg

Yesterday I performed factory reset on my TCL Roku TV 75S535. Then it won’t active or update anymore. Before that I was using Netflix and YouTube so I think my network works just fine. I tried WiFi and RJ45 but they all get the same result “Error 008”

Is some thing wrong with Roku servers?

0 Kudos

Re: What to do when there’s an error 008

Jump to solution

Trouble shooting solutions don’t help at all.

Is the system down?

Kristy1979
Newbie

Re: What dose “Error 008” really mean?

Jump to solution

Did you figure it out mine is doing the same thing 

Jill1
Newbie

Re: What dose “Error 008” really mean?

Jump to solution

I'm getting the same thing. 

0 Kudos
Mitstott
Binge Watcher

Re: What dose “Error 008” really mean?

Jump to solution

Mine isnt the same but reading alot of peoples problems, and mine own, it's time to face the possibility of 86ing the roku dudes.

People's wifi is simply disafreaknpearing.

 

0 Kudos
Fefe2990
Reel Rookie

Re: What to do when there’s an error 008

Jump to solution

I am having the same issue and even contacted through chat regarding this issue. They have to email me back due to not knowing what the problem is. Hope it gets figured out. 

0 Kudos
RokuDanny-R
Retired Moderator

Re: What to do when there’s an error 008

Jump to solution

@Cumbeesgirl @Fefe2990 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can resolve the issue you are seeing. Then once your Roku TV has been setup, try switching back to your home wireless network to see if you are still experiencing the issue.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Sibyld1
Channel Surfer

Re: What dose “Error 008” really mean?

Jump to solution

I saw that on my 55S20 TCL Roku TV as well, and when we tried to do a firmware update on tvupdate.roku.com it actually told me that it was an Unrecognizeable Model.

I'm thinking Roku just didn't update their database here or something. Just waiting on the manufacturer who said "they (and Roku) were aware of this and working on a resolution". Just gotta play the waiting game then.

Will send an update to this once they do get back to me.