Discussions

[sray2022]

After watching several shows of Columbo or First 48 Hours on the Roku Channel, I receive a warning message that I am not allowed to watch this channel and that I cannot continue. It closes the show I'm watching and kicks me out This has happened twice. I know these shows can also be watched on the A&E channel, but I am watching through the Roku Channel on my Roku TV.  This is a free channel.  Why am I receiving this warning

[RokuDanny-R]

@sray2022

Thanks for the post.

We would be more than happy to investigate the issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
-image of the issue you are experiencing

Thanks,
Danny