Discussions

[ztwolf]

I just got a Roku voice remote about 2 months ago. I needed to charge it for the first time, after it was done being charged the battery level keeps popping up on the screen about every five seconds. The remote also appears to be stuck in pairing mode as the green indicator light keeps blinking. Ive tried to restart the remote and even factory reset the TV. Any other suggestions?

[Anonymous]

Hi @ztwolf

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.


Warm regards,
Lianna
 

[ztwolf]

TV serial number (device remote is connected to) YN00VP183310

Remote serial number 3226001304

[RokuMary-F]

Hi @ztwolf,

Thanks for following up and providing information regarding your remote issue.

In regard to your Roku remote issue, we're going to assign a member of our Support team to reach out to you via email. They will be assisting you from thereon.

We appreciate your patience for the time being.


Best regards,
Mary