Discussions

[Sandykutah]

This morning I don't see local channels unless I run a scan. I've had to do this twice. Did we get a software update?

[RokuJechealR · Accepted solution]

Hi @Sandykutah,

Thanks for the first post to the Roku Community!

We appreciate you letting us know about the behavior you've encountered with the local channels on your Roku device.

We would like to know how to identify and resolve this issue, but we need more details.

• What is your device's OS version?
• What specific troubleshooting steps have you taken so far to resolve the issue?

For troubleshooting purposes, we recommend navigating to Home > Settings > TV inputs > Live TV > Manage Channels > Manage all Channels > (Checked Hide Streaming Channels). To see if it helps to resolve the issue.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[Pamelann2110]

No matter what you do to get the local channels does not work. Scan a dozen times. Doesn't not work.

[csminmd]

what is make and model of your TV ?

[Pamelann2110]

Same problems won't hold local channels. Wish I would have know how bad Roku was. This is brand new tv. And can't keep the local channels on. The fire hydrants vs are much better. Roku has problems with there platform.  Talked to my son he's a computer wiz plus he builds platforms for Amazon.  This Roku tv not good d I'm stuck🥴

[Pamelann2110]

Met the fire tvs much better than Roku. St least w fire tv you get local channels 

[cminmd]

This works for me.

I have two different ROKU tvs ( TLC and Hisense) where the OTA channels disappeared from the Live TV Guide. This is the solution I found (you don't need to reset the TV). Do Settings > TV inputs > Live TV > Rename . Select Antenna TV. After this you may have to scan for OTA channels again. Under Antenna TV settings select Hide streaming channels (i.e. check box.) Now on the Home screen you will have under Apps & Inpits "Antenna TV". This will have a guide for all OTA channels. Works on both TVs.

Use Live TV for streaming channels.  Use Antenna TV for OTA channels.  It has a guide.

[Pamelann2110]

What you suggested worked, like scrolling for antenna. Now I have the local channels . Thank you

[JugHead]

Well, you do not understand the issue.  Let see if I can help you figure out my problem.  Per your request, I have Insignia ROKU TV 5315X.

Now,  I originally and still can find the antenna selection, scan for the available antenna channels, then see the "SO CALLED" guide to view those antenna channels, pick a channel off the guide and see that one channel, BUT upon leaving that screen/guide and going back out to the Home Screen OR turn off the TV,  I loose the antenna process.  Therefore I have to re-do the whole process to view any channels from my antenna.  I followed your proposed link for my problem and the "check hide streaming channels" is selected BUT when I come back to the "LIVE TV" selection, it gives me the original "streaming channels" as if I had never made an attempt to select an antenna????   WHY???  This should be no different than telling the ROKU system I have Cable!  It's either Cable or Antenna or both.  My case, NO CABLE.

[JugHead]

Thank You CMINMD!!!  I had just responded/reply (Well, you do not understand) to the ROKU Help Member from my email account, which thereafter I logged into my ROKU account and accessed the community board were-as I found there were more responses to my original problem.  Upon my reading the responses from community members, CMINMD response immediately made sense with the "Rename" statement to which in less than 30 seconds my problem was corrected.  Again, Thank You CMINMD.