Discussions

[Ashraef2]

My tv stopped connecting to WiFi and I tried everything. I tried factory reset and I checked for system updates along with unplugging my tv and everything. I tried connecting it to my mobile hotspot and it didn’t work either. When I factory reset it I had to start all over. It connects to WiFi but won’t do a system update. Help

serial number: yk0076110087

[RokuJohnB]

Welcome to the Roku Community, @Ashraef2!

Thanks for letting us know about this issue you had with the Roku TV. It was not connecting through your Wi-Fi, and we're happy to investigate further.

Can you please provide the following details below?

• Are you getting any error messages or codes?
• Did we recently make any changes to your network or network provider?
• How are you trying to connect to your network? Is it via a wired or wireless connection?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team