Hi @RiccosGurl21,
Welcome to the Roku Community!
Thanks for bringing this to our attention about the behavior you've encountered with your Roku device. Have you tried contacting the TV manufacturer's support team yet to inquire further?
Because the behavior you are experiencing may be related to a hardware issue, we recommend contacting your TV manufacturer to report the problem and request additional support. Each Roku TV manufacturer provides direct support for their Roku OS products.
For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV.
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel
Jecheal R.
Roku Community Moderator
