Discussions

[matt11653]

How do I get rid of this error message?

"This USB device requires more power. Use power adapter if available..."

I have never used the USB and don't plan too. 

HELP!!!!

[RokuMary-F]

Hi @matt11653,

Thanks for reaching out regarding the issue you are experiencing.

We'd like to gather more information about the issue you're running into. What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue? 

With more information, we will be able to assist you further.


Best regards,
Mary

[matt11653]

What Roku model device are you using? 

32" TCL ROKU TV

Roku TV: 8102X

TCL Model: 32S301

Serial Number: YK00NK089515

What troubleshooting steps have you taken so far to try to resolve the issue? 

Everything except putting the TV in the garage!

-Roku Community posted fixes

-TCL Support

-ROKU Support 

-Restart, Reset, Reboot, Reupdate, 

RE-everything, unplugging, plugging into wall socket, bleeding the power and rebooting, installing update via USB.... AND MANY MORE WITH NO SOLUTION!!!

NUMEROUS AND MULTIPLE TIMES!

THE ERROR MESSAGE IS CONSTANTLY POPPING UP ON THE BOTTOM THIRD OF THE TV WHICH MAKES RESETTING AN EXHAUSTIVE AND TIME CONSUMING PROCESS.

THE SUPPORT WEBSITES ARE FULL OF PEOPLE EXPERIENCING THE SAME PROBLEM AND NO SOLUTION.

THIS IS MY LAST ROKU UNLESS YOU GUYS CAN ELIMINATE THIS ANNOYING AND PERSISTENT ERROR MESSAGE!!!

[AvsGunnar]

@matt11653 

This may be linked to the USB port having an issue. (even if you never used it, except apparently to update it via USB).   Inspect the USB port with flashlight or take a picture with your phone so you can zoom in and see if you have a bent or crossed pin or possibly debris.  Use a Q-tip or plug in a USB flash/thumb drive and see if that helps.

[Slickcat]

I have the same issue with my 43” Westinghouse Roku tv, tried everything also downloaded Roku new program but the tv does not see USB port.