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mysialee
Level 7

Temperature Check Warning Pops Up When We Are Streaming Prime

We just purchased our first Roku TV for the living room (our daughter has had one in her room for more than a year and loves it). What's weird: when we are streaming shows from Prime, the temperature check warning keeps flashing. This doesn't happen when we're watching Netflix or standard free TV.

Our Roku is not in a cabinet and not in sunlight. It's currently standing on top of our piano, though we do plan to mount it on the wall this weekend.

Any insights or suggestions would be much appreciated!   

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13 REPLIES 13\
atc98092
Community Streaming Expert

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

What brand of TV did you get? It's possible there's a hardware issue with that TV, and the manufacturer is responsible for hardware problems. It doesn't sound like your location should be causing a heat problem. I've had two Roku TVs (Sharp and Insignia) for 4-5 years. The Sharp has never had a problem. The Insignia had a problem the first day, but Best Buy just replaced it with a new one and it's been fine since.

Dan

Roku Community Streaming Expert

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Sarge715
Level 7

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

This happened to me today. I was watching HBOMAX. I have never seen this pop-up before today. I have had this particular ROKU for about a year now. I have 4 of them and never have I seen this. I unplugged it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

@Sarge715

Thanks for the post.

What Roku model device are you using?

For more information about temperature warnings on your device, visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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CES911
Level 7

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

I have tired to order the HDMI extender because my stick is overheating BUT the site won't does not work to accept the completed form. How to proceed?

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atc98092
Community Streaming Expert

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

@CES911 ensure you have entered your serial number accurately. The number zero and the letter O look very similar, but that could cause the submission to reject.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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gerardo2
Level 7

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

go.roku.com/tempcheck

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Sarge715
Level 7

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

Roku will send you a free extender. I had the same problem

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jackqulynpratt
Level 7

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

I never had this warning before. Should I disconnect the television? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Temperature Check Warning Pops Up When We Are Streaming Prime

Hey @jackqulynpratt

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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