Discussions

[bjlarkin]

I have a TCL Roku TV and lately Paramount+ has been streaming slow on all my devices. Today, when streaming Paramount+ TV the temp check notification continually comes on & won’t stop. Nothing feels overly warm in back, it’s not in a cabinet and the TV has been working fine for the past 18 months without notifications. The notification does not come on if I’m streaming Sling or other services. How do I get this to stop?

[RokuTakashi]

Hi, @bjlarkin 

Thanks for posting, and welcome to the Roku Community.

We acknowledge the issue you have encountered with the Temperature Check notification while streaming on Paramount+, and we'd be happy to take a closer look at this. For us to further review this case, we would request the information below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What version/build is the Paramount Channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

The information we receive would be helpful for us to conduct an investigation. Your response would be much appreciated.

Best wishes,
Kash