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Nenita
Level 7

Television screen not working

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I purchased a 65 inch television from our local Walmart in November of 2020. It’s been almost 2 weeks that we turned on the television and the screen is hazy and different colors. What can I do? Can’t I get a replacement?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Television screen not working

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@Nenita

Thanks for the inquiry.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Television screen not working

Jump to solution

@Nenita

Thanks for the inquiry.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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