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Haley14
Level 7

Setup loop

My TVHello, so I have had (idk what year or generation) but a TCL roku tv for the last year. Few months ago, I rearranged my living room and I turned it on and it was completely restarted. Now it’s basically stuck on the step up environment loop, looking for WiFi which is there, but won’t connect. I have tried restarted routers and the tv many times and nothing’s seems to be working.. any ideas ?

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2 Replies
Haley14
Level 7

Re: Setup loop

This is what I’m stuck onThis is what I’m stuck on

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RokuDanny-R
Roku Employee
Roku Employee

Re: Setup loop

@Haley14
Thanks for the post.

Have you already tried performing a factory reset on your Roku TV to see if you can setup the TV again?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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