Discussions

[Haley14]

Hello, so I have had (idk what year or generation) but a TCL roku tv for the last year. Few months ago, I rearranged my living room and I turned it on and it was completely restarted. Now it’s basically stuck on the step up environment loop, looking for WiFi which is there, but won’t connect. I have tried restarted routers and the tv many times and nothing’s seems to be working.. any ideas ?

[Haley14]

This is what I’m stuck on

[RokuDanny-R]

@Haley14
Thanks for the post.

Have you already tried performing a factory reset on your Roku TV to see if you can setup the TV again?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.

Thanks,
Danny