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Dawn6
Level 7

Tcl roku not connecting signal states excellent

TCL roku  not connecting even though signal says excellent. Every device in the house is functioning fine. We've had this t.v. only a year. Called customer service line and they walked me through many different options to try, but nothing was successful. We haven't moved the tv or changed anything around. Very frustrating! Model 43s425

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tcl roku not connecting signal states excellent

@Dawn6

Thanks for the post.

Have you already tried rebooting your wireless network to see if that resolves the issue? For troubleshooting purposes, have you tried connecting your device to another wireless network, such as a mobile hotspot, to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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