We would be more than happy to investigate this issue, but we need more details. Can you please provide us with the following information:
Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
brand and model TV you are using
does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
steps to reproduce the issue you are seeing Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.
I’m new to this forum! I don’t know if I missing it, but I’m not seeing any answers? There is no reproducing it. I have six and at random the volume will go to max and is not clear. It also may go at any random time to no volume at all. If I exit to the guide and re-enter that channel, the problem is solved until the next time. It happens on all of my sticks. All of my sticks are up-to-date. As every time this happens I make sure there is no system update.
All that is needed to reproduce this issue is to turn it on and let it play for a few minutes!!!
I have 2 of these 4k devices that were purchased approximately 4 weeks ago that do the self induced volume change from normal to max volume then to zero volume!!!!!!
same here-----no helpful responses by customers or ROKU staff. Am assuming the issue is the remote, but could it be the Player------I think mine is the Premier. Unless they fix it at no cost soon, I'm going back to my Apple TV. This is 100% unacceptable
