Discussions

[Trent3]

I have the same issue Roku support is garbage they’ve done nothing I’m stuck in an infinite loop no matter how good the internet is where I am or how many times I reset it does not work 

[RokuEuniceL]

Hi @Trent3,

Greetings from the Roku Community!

We're glad to assist you with your streaming problem on Roku. We'd like to know more about it so we can further assist you. Please provide us with more details.

• When did the issue start?
• How far is your Roku device from your network router?
• Are you getting any error messages or error codes when trying to play content?
• Do you have cellular data, so we can try connecting your device to your hotspot?

We look forward to your response.

Kind regards,

Eunice