Discussions

[lisandracubero]

My 55’ TLC ROKU TV has not been working for the past 2 weeks. When I tried restarting it at first it was going great as the TV went it it’s normal screen but then the screen slowly started fading away. The screen at first went from the red loading screen to then a darkish green color to then fully black. I also tried to unplug it for 30 seconds - 1 minute but it still didn’t work as when I tried to turn it on the screen was fully black. The TV still has sound so whatever but the problem is that the screen is just fully black. Somebody please help.

[RokuTakashi · Accepted solution]

Hi, @lisandracubero 

We're glad to welcome you here in the Roku Community.

Thanks for sharing this information with us. we understand the issue you have encountered with your Roku TV display issues. For your concern, you may want to contact TCL's support directly since the issue is related to a hardware malfunction, specifically with its screen display. Roku TV manufacturers provide direct support with their TV models, and they'll be able to help you.

For more information, you can reach them at TCL Support.

We hope you find this information useful, and feel free to let us know if you have further concerns or inqurieis.

Best wishes,
Kash

[Liroha-4]

For the last 5 days I've had the same problem. I have sound and nothing else. My TV is also a 55in, and have had the it for less than a year. 

[RokuTakashi]

Hi, @Liroha-4 

Welcome to the Roku Community.

Upon reading your post, it appears that you've encountered the same issue as reported by the original poster of the thread. As advised in my previous post, we highly recommend reaching out to your TV manufacturer, which is TCL, since this issue is rooted in a hardware-related problem.

TV manufacturer providers direct support with their TV models, and they'll be able to help. Please refer to TCL Supports's contact information in my previous post.

We hope that your concern will be addressed soon.

Best wishes,
Kash