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joeman21010
Level 7

TCL is no longer functioning after latest OS update

My TCL is no longer functioning after this disaster of a software update. Roku should be absolutely crushed for this mess. Shut down the system multiple times. Factory reset.... Nothing... They need to fix this fast. 

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3 REPLIES 3
Brandonjg
Level 7

Re: TCL is no longer functioning after latest OS update

Same problem!!!  Nothing works now!  It won't even connect!!  What do we do??

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Brandonjg
Level 7

Re: TCL is no longer functioning after latest OS update

What do we even do at this point?  I can't even find an email address to report the problem.

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RokuIrene-S
Roku Employee
Roku Employee

Re: Software Update 10.5 is trash

Hi @Brandonjg @joeman21010

Thanks for the post.

Would you mind telling us more about the issue you experienced? Can you also provide us with the serial number and model of your Roku.

Please keep us posted.


All the best,
Irene

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