Discussions

[Abdul112]

@RokuArjiemar 

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[Momaguire]

Model 32S331

serial # X02000FHJ5XT

[Lopez7445]

I have tried everything that you say to do but it keeps going back to the recovery mode page 

was watching tv fine and now this 

Version 30F.04E12221A

Serial Number YN 007N571306

Device IID NM9917571306

Hardware IID 7141X

TCL Model 50S421

[SjKamm]

My mom's tv is doing the same thing. We tried updating, restarting, and factory resetting and nothing has worked yet.  I don't have a USB drive to try the update that way.  Hopefully we get a response soon since it's a Holiday

[RokuArjiemar]

@Lopez7445,

Thank you for the information.

We will forward this to the appropriate Roku team for further investigation.

In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar

[Abdul112]

@RokuArjiemar 

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[RokuArjiemar]

@Abdul112,

Thank you for providing the information.

We understand the importance of this issue and will pass your concerns on to the appropriate Roku team for further investigation.

We genuinely value your patience and look forward to working together to find a resolution.

Cheers,
Arjiemar