Discussions

[Amava1266]

• we have the exact same problem and my tv is completely stuck on the recovery mode 

[rockinride]

I finally got it to reset to factory settings. I held the reset button 30 seconds several times until it finally loaded the setup screen. I use this 43S425 as computer monitor in my office so I would advise never setting up an internet connection in that scenario, this way the terrible automatic updates will not cause you any problems. If you use it for roku you will need to have it connected it to the internet and take your chances.

[RokuArjiemar]

@Amava1266,

Thank you for posting in the Roku Community!

Thank you for reaching out to us about your Philips Roku TV being stuck in recovery mode. We understand how important this situation can be, and we're here to help you resolve it.

Recovery Mode is the most invasive reset method and should only be attempted when all other methods fail. For more help with less invasive methods, learn how to system restart or factory reset your Roku streaming device.

If you already tried other reset methods and your device is still not working, follow the steps below to use Recovery Mode.

1. Locate the Reset button on the back of your streaming device
2. Press and hold the reset button for at least 20 seconds
3. If your device has a reset pinhole, use a straightened paperclip (or similar)
4. After a moment, your device will restart and display the Recovery Mode screen
5. Use your remote to select your preferred language and then press OK  
6. Follow the on-screen instructions to connect to the internet
7. Once connected, select Update now
8. Your device will restart after it finishes downloading and reinstalling the operating system

For more detailed information, please visit: How to use Recovery Mode on your Roku streaming device.

If the issue persists, If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we receive the necessary information from you, we will promptly forward it to the appropriate team at Roku for a thorough investigation. Our team is committed to ensuring that your concerns are addressed efficiently. We understand that this process may take some time, and we sincerely appreciate your patience and understanding as we work to resolve this matter.

Thank you for your cooperation.

Best regards,
Arjiemar

[kandersen21]

Having the same issue since earlier today. 11/18/2024

Version: DDC.02R01429A

Serial: X02000PCE8WU

Device ID:SOWH844CE8WU

Roku TV: H133X

TCL Model: 435310R

[RokuReynan-L]

Hi, @kandersen21.

Greetings from the Roku Community!

We highly appreciate you for providing us with the requested details. Rest assured, we will forward your information to the appropriate Roku team for review. 

In the meantime, we're grateful for your patience and understanding as we work on this.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[C3b0]

I am having the same issue. I can't even get to the factory reset option, just the recovery, connect to the WiFi and wired, update completed, and then it restarts to the same screen.

Version 889.32R01111A

Serial X000300CCG7R4

ID S05HY19CG7R4

ROKU TV A116X

TCL MODEL 65S535

[rockinride]

After update, try holding in the reset button on the TV for 30 seconds. The TV will restart before the 30 seconds but do not let go. I had to do this several times and for some reason it went to red screen, it brightened briefly which was different than the times before, and it launched to the setup screen. All of the previous settings will be gone. I did this several times. I think the update option from the recovery screen, and then the long hold of the reset button without release glitched it out of the recovery loop and on to the initial setup from the factory. I chose to never connect to the internet again with this TV, since I use it as computer monitor and don't use it for apps anymore. Good luck. 

[C3b0]

Thank you. I have tried this to no avail. 

Very frustrating that ROKU has now known about this issue for weeks and has not addressed it. Unacceptable.

I left it unplugged all night and tried every fix listed so far here and on YouTube and the rest of the web.

@RokuReynan-L When is the fix coming? 

[ScottyA]

Same issue here

Version: 93F.04E12221A

serial number: X000000S9NS1

device ID: S077217S9NS1

hardware ID: C149X

TCL model: 50S435-CA

[C3b0]

I spent an hour on the phone with TCL support this morning, re-doing every single trouble shooting tip and the end result was that my TV was out of warranty, so unless ROKU creates the fix to unlock this software loop, I'm out of luck. Very disappointing. 

My older TCL has never had an issue, but this was a big FUBAR between TCL and Roku that needs resolved.