Discussions

[Hairstonr7]

My TCL Roku tv has been down for over 3 weeks!!! Keeps coming back to select the language screen!!! Shuts down when ever it wants to! Then returns to the recovery mode screen!!! Some times it will turn off after I type in my network password too. Tv is 3 years old I think.

[CTOCSE8]

You'll likely have a brickTV for couple more weeks.   You need to post technical details for your device to the ROKU people who will eventually reach out to your via EMAIL when you've neared the top of the queue for individual device resolution.  Perhaps you will get TV back in time to see holiday classics or Maria Christmas special from 25 years ago, All I want for Christmas is ROKU!  Good luck.

[RokuJechealR]

Hi @Hairstonr7

Welcome to the Roku Community!

Thank you for bringing to our attention the issue you are experiencing with your TCL Roku TV, which is currently in recovery mode. We sincerely apologize for any inconvenience this situation may have caused.

Please be assured that we are aware of the issue, and our engineering team is diligently working on a solution. We have not yet received any feedback regarding this matter.

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel