Discussions

[RokuJohnB]

Hi @Monica6,

Thank you for informing us!

We appreciate your cooperation on this issue. Can you please provide the details that are not given above, like the serial number, device ID, and tracker ID?

We'll wait for your response.

Thanks,                                                                                                                                                  John

[Monica6]

I will tomorrow. I didn't tell you them before, but I will tomorrow.

[Monica6]

Sorry I pushed it off until the next day, Serial Number is YK00F8050388, Device ID is NPN16F050388, and Tracker (Issue) ID is 88-087-532.

[RokuJohnB]

Hi @Monica6,

Thank you for the additional information!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,                                                                                                                                            John

[Monica6]

I got it working on a newer iPhone using iOS 15. Thanks for trying to help me.