Hi @Msirenebg,
Welcome to the Roku Community!
We're sorry for any inconvenience it may have caused you. We'd like to collect more details about the issue so a workaround or resolution can be taken into action.
- What specific Roku device are you having an issue with?
- Is this happening with a specific channel, or does it happen throughout the Roku platform, like navigating on the home screen?
- What steps have you taken in an attempt to resolve the issue?
With the questions we've provided, an answer to each with specific details would be helpful for us to understand the issue better.
All the best,
Chel
Jecheal R.
Roku Community Moderator