Discussions

[culpri21]

I have a TCL 6series TV with Roku. The wired connection stopped working after 4 years of stable connection. I have tried soft reset, hard reset, unplugged modem and TV, but cannot get the wired connection to work. I am able to connect the TV via WiFi, but want to use my hardwired connection. Has anyone had this problem and successfully solved? Does anyone know the root cause of the problem or tips on fixing?

[RokuJohnB]

Hi @culpri21,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku TV since it was not connecting to a wired connection. We're happy to assist you even more. Please check out this support article here.

If the problem still exists, please keep us posted.

Regards,                                                                                                                                              John