Subwoofer won't pair with Soundbar after years of working correctly

I don't think it's an issue with just your speaker.  Mine has failed in the same way after saying it was unable to update firmware and now after factory resetting I can't get it to link at all.

It's also interesting that Amazon has stopped selling all Roku subs.  I wonder if they know more than we do?

It's frustrating as the sub is one of the most expensive devices Roku sells, and if you're buying the sub you've also already bought a Roku TV or stream bar, and wireless speakers.  So we've made a relatively large investment into the ecosystem and no acknowledgement of the issue or idea of when/if it'll be resolved.

Thanks technikal. I won't say I'm glad to hear that I'm not the only one, but is is reassuring that it probably a Roku software issue. Whether they fix it or not is another question.

It is really sad that Roku Support has quit responding to this and has not provided any information to solve the problem. Since I first reported this issue over a year ago (when Roku moved from OS 12 to 12.5), they have never responded with any solutions. It has always been a wait and see if they fix it with the next OS release.

My original Smart Soundbar worked fine with the subwoofer on Software version 12.x.x and failed to update with the 12.5 software update. It was fixed in the next update. Then it happened again with the update to 13.0. Fixed with next update. It worked fine up until Oct 11th when it updated to 14.

Unfortunately, the software update from 14.0.4 to 14.1.4 hasn't fixed the issue and it still fails to update the subwoofer (Roku Bass Pro) and complete pairing. 

I love the convenience of the Roku Streambar Pro, but it seems they have discontinued it and are moving towards smaller/cheaper units like the Streambar SE. I'm not even sure if they still make the Streambar (non Pro) anymore. I used a Streambar SE during beta testing and didn't really like it because it only handles PCM audio. I really don't want to abandon Roku, but I may. I have already moved two of my TVs to Apple TV 4K boxes. The 3rd in the bedroom is the lone Roku holdout.

Yup it’s definitely software, I didn’t have to join a beta program to resolve it. Just had to force an update on the soundbar.

its crazy that Rokus support team is so clueless that they can’t figure out this issue. That or they don’t care and want you to buy new products instead 

My Streambar Pro finally received an update to 14.1.4. Unfortunately, the subwoofer (Roku Wireless Bass Pro) still won't complete the pairing process. Did Roku eliminate the compatibility between the Streambar Pro and the wireless subwoofers or is this a sign that my subwoofer is defective? It is less than 2 years old so that would be disappointing.

Good news.  I'll wait for them to push the update in the normal channel so I can enjoy my sub again.  At least until they break it again!

Good luck waiting. Two updates for the Streambar Pro and it was still not working for me and the wait for the 2nd update was almost 3 months.