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flickrl
Level 8

Subwoofer has no power, no lights on

My Roku subwoofer apparently has died. It's not even a year old (Model 100002420). It will not power on at all. I have tried different cords from my other Roku wireless speakers, different plugs and even holding the reset button when I plug in the power. Anyone else had this problem?

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4 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Subwoofer has no power, no lights on

Hi @flickrl,

Thanks for the post.

Send me a private message here with your Roku account email address and the Roku Wireless Subwoofer's serial number/device ID.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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flickrl
Level 8

Re: Subwoofer has no power, no lights on

I cannot get anyone with Roku support to contact me or any Roku employees

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subwoofer has no power, no lights on

@flickrl

Thanks for the post.

We have passed along your concerns to our Support team to assist you further. They will follow up with you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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flickrl
Level 8

Re: Subwoofer has no power, no lights on

Thank you so much @RokuDanny-R I have been trying to get help with this for almost a month now and no one calls me back or tries to contact me.

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