Discussions

[flickrl]

My Roku subwoofer apparently has died. It's not even a year old (Model 100002420). It will not power on at all. I have tried different cords from my other Roku wireless speakers, different plugs and even holding the reset button when I plug in the power. Anyone else had this problem?

[MaryFranco]

Hi @flickrl,

Thanks for the post.

Send me a private message here with your Roku account email address and the Roku Wireless Subwoofer's serial number/device ID.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

[flickrl]

I cannot get anyone with Roku support to contact me or any Roku employees

[RokuDanny-R]

@flickrl

Thanks for the post.

We have passed along your concerns to our Support team to assist you further. They will follow up with you.

Thanks,
Danny

[flickrl]

Thank you so much @RokuDanny-R I have been trying to get help with this for almost a month now and no one calls me back or tries to contact me.