Discussions

[stainsm2]

Anybody else have an issue with services like Max and Disney+ just not working at all? They work fine on my other devices (phone and game console) my tv tho is dogcrap.

[RokuTakashi · Accepted solution]

Hi, @stainsm2

Greetings, and welcome to the Roku Community.

We understand that you have faced an issue and we appreciate you for sharing the details with us. We would like to assure you that we are here to help you in every possible way. To begin with, we recommend that you follow the troubleshooting steps provided below. These steps will help you identify the problem and resolve it quickly.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

After performing the troubleshooting steps above, please let us know if the issue persists, and we'll continue to assist you further.

Best wishes,
Kash

[acandy]

I'm having the same issue and have followed all these steps. I still can't log in to hulu, disney, or prime video.