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[RokuKariza-D]

Hey @lou7medina

We sincerely apologize for the inconvenience this issue has caused you. 

Please reply here with the serial number of your Roku Streambar. This can be found in Settings > System > About. We'll be able to further assist you from there. 

All the best,
Kariza

[Pjchapman93]

model # 9101R2

YL004L993504

software 11.5.0

[RokuKariza-D]

@Pjchapman93

Appreciate the reply.

Please be advised that I have forwarded your concern to our Support team yesterday. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated. 

All the best,
Kariza

[lou7medina]

Model: 9102R

SN: YL00C9493453

Version: 11.5.0 , build 4312-95

[RokuKariza-D]

@lou7medina

Thanks for the reply.

We'll have a member of our Support team reach out to you via email. They will continue assisting you from there and provide a resolution to this issue.

All the best,
Kariza