Discussions

[KittyP]

I connected my new Roku Streambar SE to my 6 month old Roku TV and got a message that they aren't compatible. I've been chatting with Roku support for 3 hours so far - I keep getting disconnected when the support person takes too long to respond.  So far, 4 staff have said they ARE compatible but we need to troubleshoot - then I get disconnected and have to start all over again.  What the **bleep** can I do????

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[RokuHaz-M]

Hi! @KittyP 

Great to see you here in the Roku Community!

We understand the compatibility issue between your Roku TV and your Roku Streambar SE. To help you out, could you please provide us with the serial number and your TV's model name? You can usually find it on the back or side of the TV or through the settings. Here's how: Home > Settings > System > About. Also, if you could snap a clear photo of the error message on the screen, that would be super helpful for us to look into this.

I can’t wait to get this sorted for you!

The Roku Community