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[KittyP]

I connected my new Roku Streambar SE to my 6 month old Roku TV and got a message that they aren't compatible. I've been chatting with Roku support for 3 hours so far - I keep getting disconnected when the support person takes too long to respond.  So far, 4 staff have said they ARE compatible but we need to troubleshoot - then I get disconnected and have to start all over again.  What the **bleep** can I do????

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[RokuHaz-M · Accepted solution]

Hey, @KittyP 

Sorry for the inconvenience this has caused.

We're going to follow up with our team so that they can assist you further.

Appreciate your patience with this matter.

Roku Community Team