Discussions

[Hazel1944]

I have same issue. Was there any resolution? 

[Ejspoon]

No, and I never heard a thing from support.  Never mind the product dying at a year and a half, to say there would be support and not follow up is lousy customer service. 

[RokuEuniceL]

Hi, @Hazel1944,

Welcome, and thanks for posting to the Roku Community!

We're glad to assist you with your problem with your Roku Streambar Pro. What troubleshooting steps have you taken so far? Please try to unplug it from the wall outlet and plug it back in. You can also try to change the cord and adaptor to ensure that they are not defective and that they are receiving enough power. You can also hit the reset button on your Roku streambar Pro and try switching ports and outlets.

Let us know if it works.

Best regards,

Eunice

[RokuEuniceL]

Hi @Ejspoon,

Thanks for keeping us updated here in the Roku Community!

We appreciate you bringing this to our attention. We would be happy to look further into this issue, but we need more details. Please provide us the Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About). 

Once we have this information, we will be able to assist you further.
Best regards,
Eunice

[Hazel1944]

I had already tried all the listed fixes.....nothing. Put a meter on power adapter and it's dead. Lasted a year and half. Doesn't say much for roku quality. 

[RokuCarly]

Thanks for keeping us posted, @Hazel1944.

We completely understand your input and sincerely apologize for any trouble this may have caused you. Would you mind providing us with the information requested by @RokuEuniceL? Additionally, may we know when and where you purchase your Roku Streambar Pro? 

We hope to hear back from you soon.

Regards,
Carly