Discussions

[PrattML70]

The 30+ minutes should have been 3+ minutes.

[RokuEmmanuel-D]

Thanks for the prompt response, @PrattML70!

We sincerely appreciate the time and effort you've dedicated to creating those videos for the investigation. To make it easier for you to share them with us, please consider uploading the videos to your Google Drive. Once you've done that, you can send us a private message with the link to access the files. Thank you for your cooperation!

We are looking forward to these additional details. 

Thanks,
Emman

[RokuEmmanuel-D]

Hi Community Users! 

The Roku relevant team is still investigating this issue. Please keep an eye on your inbox, as we have sent you a PM to gather more information. 

We are looking forward to your response.

Thanks,
Emman

[PDW77]

Any updates here?

[PDW77]

I received a private email on 10/31 and provided all the requested information. Never heard back after that and the rep has stopped responding to emails.  Pretty disappointing.