Channels & viewing

[Deener99]

When I select Spotify app from roku tv, it opens to screen saying Spotify. Then nothing. If I play song from phone, the sound comes out of TV, but stays on same screen.  Doesn't show Playlist or anything. Ive un installed app, restart, reinstall app..nothing is working. Any ideas?

[RokuJechealR]

Welcome to the Roku Community, @Deener99!

We understand you are having trouble with the Spotify channel on your Roku device. Thanks for the steps you took to resolve the issue.

To clarify, did you restart your Roku device through the Settings menu by navigating to Settings > System > Power > System Restart, or did you unplug it and then plug it back in?

In addition, we recommend restarting your router/modem to refresh your network connection.

To restart a router, you can try these steps:

1. Turn off the router by pressing the power button until it stops blinking or flashing. Unplug the router and modem from the power outlet if you have one.
2. Wait at least 30 seconds or up to a couple of minutes.
3. Plug the router back in and turn it on again.
4. Wait for the router's lights to turn on and synchronize.
5. Turn on any other devices connected to the router and test the connection.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best.,
Chel