Discussions

[goldcutter22]

We have a Roku soundbar and use our tv speakers. Most of the time, everything works well, no issues. We do experience periodic audio difficulties on several of the channels we subscribe to through Roku. On both the Paramount + channel and on our premium Peacock subscriptions, after we have been playing them for some time, the sound will either become garbled, slow and eventually freeze, or it will just drop out totally. Closed captions usually work unless the channel has frozen. Then we have to go back to the main menu and restart the program. This does not happen on other channels that we watch occasionally and it does not happen all of the time. Any ideas? 

[RokuTakashi]

Hi @goldcutter22,

Thanks for bringing this to our attention, and welcome here in the Roku Community!

We're sorry to hear about the issues you've run into. This is not what we expect to hear, and we will do our best to attend to this. Kindly provide us with the following information so we can work on it:

• Who is their ISP (internet service provider)?
• Where are you located?
• What is their IP address (from http://whatismyip.com)?
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

The information you provide is essential to us, and we look forward to hearing back from you.

All the best,
Kash