Discussions

[Bruce64]

I am unable to watch certain shows on Hulu. They get past the start screen and just stop. Other shows play just fine, but even shows from the same series (Beat Shazam and other similar shows) from previous years won't play. Shows like Next Level Chef play just fine.

[RokuEuniceL]

Hi @Bruce64,

A warm welcome here in the Roku Community!

We're glad to help you with your problem of being unable to watch certain shows on Hulu. We'd like to know more about the issue that you are experiencing. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) Are you getting any error messages or error codes while trying to play content? Is the issue happening on other channels, or is it happening to Hulu channel only? (Specify) With more details, we will be able to assist you further.

We'll be waiting for your response.

Kind regards,

Eunice

[Bruce64]

I am using a Roku TV. There are no error codes, the program just stops loading. It is only happening on Hulu. We have restarted the TV, and have unloaded Hulu and reloaded it. 

[Bruce64]

And, as I said before, it is just certain shows that this happens with.

[RokuJanadeeK]

Hi @Bruce64,

Thanks for keeping us in the loop!

It might be helpful in some situations to uninstall the channel and then reinstall it. Follow the instructions below, restarting your Roku device after each step to ensure the process succeeds. Please be aware that strict adherence to this is essential for successful outcomes.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

We also suggest checking for an app update by highlighting the channel tile, pressing the * button, and selecting update.

Please let us know what you find out after doing so.

Sincerely,
Janadee

[Bruce64]

Unloading and reloading worked. Thank you!