Discussions

[Catdog99]

The dreaded "can't run channel" message came up on my Roku tv. After updating everything and trying all suggested fixes I could find, I did a complete factory reset. I selected my channels, but now the tv is stuck updating the channels with the message "aligning solar panels". I'm not even going to pretend to know what solar panels are being referred to as I have none and surprisingly, none came with the tv. 🙄 I just want my tv to work again. Any suggestions? Thanks.

[RokuJohnB]

Hi @Catdog99,

Thanks for posting in the Roku Community!

We understand that you're having a problem with your Roku TV. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Steps to reproduce the issue you are seeing
• Can you provide us with a video that shows the issue occurring so we can better understand the problem?

Once we have this information, we will be able to assist you further.

Best regards,

John

[Kevin33]

My roku also is stuck saying aligning solar panels will be for days with no improvement even after factory reseting and all of the above, nobody has a suggestion for this tho and it's b.s.

[RokuERey]

Hi @Kevin33,

Thank you for joining us here in the Roku Community!

We acknowledge your alerting us to this, and we apologize for the inconvenience.

We would recommend trying to connect your device to an alternative network, like a mobile hotspot, and seeing if you're able to pass the update.

Kindly update us!

Thanks,
Rey