Discussions

[atk511]

I have seen other posts about this issue on other ROKU TVS, but no suggestion has worked.  Despite this TV working for several years with no audio problems whatsoever, our Sharp Roku TV is now stuck in headphones mode.  This is a wireless only TV....no HDMI cables are involved - and no one listens to the TV via headphones and no one uses private listening.  Both remotes work - we can move up and down between menus and in the audio menu - which shows it set to headphones - we can move the remote to click "TV SPEAKERS" and it says these can't be used in headphone mode.  We tried the suggestion of unplugging the TV, we have reset all audio settings, and have used the remote app to toggle the headphones icon on and off which many people said fixed their issues.  It did not fix ours.  Can anyone give me any help that will fix this?   No posted discussion has offered anything that relates to my setup or has worked on this TV.  Thanks.  Ann K.

[RokuDanny-R]

@atk511

Thanks for the post.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• image of the issue so we can better understand what you are experiencing

Once we have this information, we will be able to investigate the issue further.

Thanks,
Danny