hanspl
Newbie

Screen reader not turning off

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I have tried everything, including a system restart, and the narrator for volume changes still does not turn off. Screen reader is set to off.

Help appreciated.

Hans L

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RokuJechealR
Community Moderator
Community Moderator

Re: Screen reader not turning off

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Hi @hanspl,

Welcome to the Roku Community!

Could you confirm where you hear the screen reader—from the main menu or when accessing a specific channel? Have you tried to turn off the screen reader by pressing the Star button on the Roku remote four times quickly? If the issues occur on a specific channel only, have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it.

To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Does this clear up the issue you are seeing? Let us know.

All the best,

Chel

Jecheal R.
Roku Community Moderator

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1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator

Re: Screen reader not turning off

Jump to solution

Hi @hanspl,

Welcome to the Roku Community!

Could you confirm where you hear the screen reader—from the main menu or when accessing a specific channel? Have you tried to turn off the screen reader by pressing the Star button on the Roku remote four times quickly? If the issues occur on a specific channel only, have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it.

To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Does this clear up the issue you are seeing? Let us know.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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