Hi @pauliejones,
Welcome, and thanks for making your first post here in the Roku Community!
We'd like to be of support here and see what we can do to get you up and running. Could you tell us if this behavior happens on another streaming application?
Have you tried different devices and then tried to see if that made any differences?
Let us know more about this so that we can further assist you.
Thanks,
Rey
ERey.
Roku Community Moderator