Discussions

[StevenJay1]

Running Android 13 on Pixel 4A. Hisense 43" Roku TV firmware up to date.

Tried all suggestions but TV does not recognize my Pixel 4A or generic tablet running Android 12.

No problem screen Mirroring with my Hisense 75" Google TV.

Any suggestions?

[RokuERey]

Hi, @StevenJay1,

Welcome to the Roku Community!

We do appreciate the troubleshooting steps you've taken so far to access the screen mirror on your Roku TV.

We would be more than happy to look further into this issue but we will need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• steps to reproduce the issue you are seeing
• errors that you are experiencing on screen
• can you provide a video or screenshot of the issue you're experiencing?

We're looking forward to your update. Thank you!

Regards,

Rey

[StevenJay1]

Thank you for your response.

Please find attached my; "Issue Report Tracker" taken from my TV.

I look forward to resolving the casting/screen mirroring problem with an android v13 device.Thank you for your response.

Please use issue ID C1-218-852 to report the current issue.

Issue report tracker

Model: D206X - Roku TV

Serial number: X00700XC3UC1 (S07E724C3UC1)

Software version: 12.0.0 build 4182-CP

GC version: 9.3.42

Timestamp: 2023-06-01T23:32:47Z

Please use issue ID C1-218-852 to report the current issue.

[RokuJohnB]

Hi @StevenJay1,

Thanks for the follow up!

Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, we will make sure to update the Community thread.

In the meantime, your patience and understanding are much appreciated.

Best regards,

John

[StevenJay1]

Thank you. I look forward to hearing that the team has found a fix.

[StevenJay1]

Hi again John. I checked my phone again (Pixel 4a android v13) and "Cast" tells me I'm connected to the Hisense Roku TV but there is no indication on the TV or in system settings that my phone is connected.